The Power of Calm in Sales

Why Anger is a Waste of Energy

Hi there,

Welcome to our latest Tips, Tricks, and Reminders’ newsletter! Today, we're diving into a topic that's crucial for every salesperson: managing anger and staying calm under pressure.

Stay calm under pressure

We'll explore why anger is a waste of energy and share five tips, tricks, and great ways to avoid anger or recover your calm, helping you close more deals and build better relationships with your clients.

Why Anger is a Waste of Energy

In studies by Dr. Redford Williams, professor of psychiatry at Duke University Medical Centre, Exploring the impact of the mind and emotions on health. He concluded that.

“Getting angry is like taking a small dose of slow-acting poison,”

It leads to higher blood pressure and arterial damage, and it adds cholesterol to the bloodstream. Hostile feelings are bound to harm your health unless you know how to handle them.

So, try to control your anger.

As a salesperson, it's natural to encounter frustrations and setbacks along the way. However, letting anger take control not only affects your well-being but also hinders your ability to connect with clients and close deals.

Here is a great book which is well worth a read An insightful and unique guide offers a wealth of scientifically proven tips, techniques, and strategies for controlling one's inner rage and obtaining a positive attitude for a healthier, more peaceful existence.

Anger Kills: Seventeen Strategies for Controlling the Hostility That Can Harm Your Health

by Redford Williams and Virginia Williams Read more about it here 

Here's why anger is a waste of energy:

Impairs Judgment: When you're angry, your judgment becomes clouded, making it difficult to think rationally and make sound decisions. This can lead to impulsive reactions that may damage relationships and derail negotiations.

Negatively Impacts Communication: Anger often manifests in aggressive or defensive communication, causing misunderstandings and escalating conflicts. Effective communication is key to building trust and rapport with clients, so it's essential to maintain a calm and composed demeanour.

Drains Mental and Emotional Resources: Anger consumes valuable mental and emotional resources that could be better spent on problem-solving and productive activities. Instead of dwelling on negative emotions, channel your energy into finding solutions and moving forward.

Damages Relationships: Chronic anger can strain relationships with clients, colleagues, and supervisors, leading to resentment and mistrust. Building strong, long-lasting relationships requires patience, empathy, and effective conflict resolution skills.

Undermines Professional Reputation: Losing your temper in front of clients or colleagues can damage your professional reputation and credibility. People are more likely to do business with individuals who remain calm, composed, and professional, even in challenging situations.

Five practical tips for you

Now that we've explored why anger is a waste of energy let's dive into five tips, tricks, and great ways to avoid anger or recover your calm in sales.

You can use these tips and tricks on the spur of the moment or when planning  to avoid showing anger or recover your calm and close more sales deals:

In the moment:

Pause and Take a Breath: When you feel anger rising, pause for a moment and take a deep breath. This simple act helps activate your body's relaxation response, calming your mind and reducing stress. Use this brief pause to collect your thoughts, centre yourself, and regain control of your emotions before responding to the situation.

Embrace the power of pause by giving yourself a moment to reflect and assess the situation before responding. Instead of reacting impulsively out of anger or frustration, take a brief pause to consider your options and choose a thoughtful, strategic response. This moment of reflection allows you to regain perspective, consider the implications of your actions, and respond in a manner that aligns with your goals and values. If you pause and mentally count 2 beats before you respond – it might feel like an age – BUT it signals to the other person that you are considering what they have just said – it will also give you a surprising amount to time to use a couple of the other techniques outlined here. [Visualisation, Affirmation, Reframe]

Practice Active Listening: Instead of reacting impulsively to a challenging situation, practice active listening by fully focusing on what the other person is saying without interrupting or judging. By giving them your full attention and validating their concerns, you demonstrate empathy and respect, which can defuse tension and create a more positive atmosphere for negotiation. Read more here

Before a tough meeting or as part of your planning for that meeting.

Use Positive Affirmations: Counter negative thoughts and emotions by using positive affirmations to reframe your mindset and boost your confidence. Repeat affirmations such as "I am calm and composed," "I handle challenges with grace and ease," or "I am in control of my emotions," silently or aloud to yourself to shift your focus from anger to empowerment. This is particularly useful if you feel the meeting is going to be tough – we all have these customers and colleagues!

Watch out for more on this subject in future!

Visualise Success: Visualise a successful outcome of the sales interaction, imagining yourself confidently overcoming obstacles and closing the deal with ease. Visualisation techniques help program your subconscious mind for success, reducing anxiety and increasing your belief in your ability to achieve your goals. Visualising success can also boost your motivation and resilience, helping you stay calm and focused during challenging moments.

Reframe Negative Thoughts and Beliefs

Negative thoughts and beliefs can fuel anger and frustration, making it difficult to maintain a positive mindset. Practice reframing negative thoughts by challenging irrational beliefs and focusing on solutions rather than dwelling on problems. Cultivate an attitude of gratitude and optimism to shift your perspective and approach challenges with resilience.

By implementing these practical tips and tricks either before a difficult meeting or on the spur of the moment, you can effectively avoid showing anger, recover your calm, and enhance your ability to close more sales deals with confidence and professionalism.

Remember, maintaining emotional resilience and composure is key to building trust, fostering positive relationships, and achieving long-term success in sales.

We hope you found these tips helpful!

Stay tuned for more insights and inspiration in our future newsletters.

Until next time , remember to stay calm, stay focused, and keep selling!

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